Lamont Spence was Director of the Urban Seniors Job Program at the
National Urban League, a SCSEP national grantee, responsible
for seven affiliates across six states and $15 million in grant funds. The
program exceeded its negotiated placement and service level goals and came
through DOL federal monitoring with zero findings.
Precedent
He wrote the AI case note policy for that program. He also wrote the
standards governing AI-assisted resume writing and interview preparation
for participants. Both were authored inside a federally funded workforce
program, under the rules you operate under.
That is the difference on this page. The second question in the ledger above,
the one about who reviewed an AI-drafted case note before it entered the
participant file, is not a hypothetical we constructed for a sales argument.
It is a question he has already had to answer in writing, for a national
grantee, with a monitoring review ahead of him.
It also means the training is calibrated to the staff you actually have.
Case managers with full caseloads, supervisors who were promoted for field
competence, and front-line workers across a range of digital comfort levels.
Nobody leaves the room being told to become an AI engineer.
Spence Consultants is based in Mount Vernon, NY and works with organizations
across New York State and beyond.